FAQs

How long will it take for my order to arrive?

We are proud to offer worldwide shipping to almost every country!

United States:

Standard 5-7 Business Days

Express 2-3 Business Days

International Shipping: 

8-20 business days.

*All shipping times exclude clearance/customs delays

 

Where are you based? Where do you ship from?

We're based in South Jordan, Utah. We have warehouses in the US, Australia, Canada, and Europe.

 

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please email us at hello@infantlock.com

 

What if i lose the magnetic key?

We offer free replacement magnetics keys. Please email us at hello@infantlock.com

 

How to contact us?

For any questions regarding our products or for assistance with your order, please email hello@infantlock.com and you should get a response within one business day.

If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message.